Registration Policy
Refund Policy
FurSquared understands that plans can change and strives to offer a fair and transparent refund process. Refunds, however, are not always guaranteed.
Refund Eligibility
Refund requests are handled according to the type of badge purchased and the time the request is submitted.
| Date and Time of Request | Attendee, Sponsor, and Super Sponsor Tier Badges | Poster Tier Badge |
|---|---|---|
| On or before 9:00 AM CDT on October 31, 2026 | 100% refund | 100% refund |
| Between 9:00 AM CDT on October 31, 2026 and 11:59 PM CST on December 31, 2026 | 100% refund | No refund |
| Between 12:00 AM CST on January 1, 2027 and 3:00 PM CST on February 7, 2027 | 50% refund | No refund |
| After 3:00 PM CST on February 7, 2027 | No refund | No refund |
No refunds will be given:
- If a person is removed from the event space during the convention weekend for violating the FurSquared Code of Conduct.
- Once the badge or any associated entitlements, such as swag, have been claimed.
If an extenuating situation has occurred and an attendee wishes to request a refund outside these terms, contact registration@fursquared.com. The request will be considered on a case-by-case basis.
Requesting a Refund
To request a refund, email registration@fursquared.com and include:
- The badge name or legal name used when registering.
- The email address used when registering.
- The badge number.
- The reason for the refund.
During the convention weekend, the on-site Registration Help Desk will be available to process in-person refunds during Registration's normal operating hours.
Email requests made within three days of the convention's start or end date, or during the convention weekend, may have delayed response times.
Important Notes
- Refunds are typically processed within 7–10 business days after the request is received. The actual time before funds become available depends on the attendee's financial institution.
- Processing fees, service charges, and other third-party costs are non-refundable.
Chargeback Policy
Effective date: August 8, 2024
FurSquared is a privately operated event. By completing a registration or any financial transaction with FurSquared, you acknowledge and agree to abide by its policies, including the Refund Policy and this Chargeback Policy. This policy is non-negotiable and is enforced to protect the integrity of the event and its operational costs.
1. Chargebacks as a Violation of Policy
FurSquared maintains a clearly defined Refund Policy that describes the circumstances in which refunds may or may not be granted. Initiating a chargeback through your financial institution or payment provider for a transaction made with FurSquared, when that chargeback contradicts the Refund Policy, constitutes a direct violation of FurSquared's terms of service.
2. Accountability and Restitution
If a chargeback is initiated in violation of the Refund Policy, FurSquared reserves the right to hold the individual financially accountable for:
- The full amount of the original transaction refunded through the chargeback.
- All fees FurSquared incurs because of the chargeback, including bank or payment-processor penalties.
- The cost of registration for the following year's event.
Restitution must be paid in full before the individual may participate in future FurSquared events.
3. Enforcement and Payment Requirements
Any individual found to have violated this Chargeback Policy will be:
- Denied the ability to pre-register online for the following year's event.
- Required to pay restitution in person at the next event.
- Prohibited from using card or digital payment methods to settle any balance. Only cash will be accepted for restitution and registration under this policy.
4. Continued Eligibility to Attend
Until all amounts owed are paid in full, FurSquared reserves the right to:
- Deny access to event registration or entry to event space.
- Flag the individual in its internal system as non-compliant.